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Frequently Asked Questions
General Customer Service FAQs
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Do you have a sales team as well as authorized dealers?
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| A |
We have a sales team as well as authorized dealers in several regions of the country and internationally. Follow these links to find Regional Sales Consultants and Dealers near you.
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| Q |
What forms of payment do you accept?
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| A |
We accept VISA, MasterCard, prepaid check, and school or business purchase orders.
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| Q |
Is Technical Support available for customers? What are your hours?
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| A |
Free technical support for registered users is available from 9:00 a.m. to
9:00 p.m., Monday-Friday (Eastern Time).
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| Q |
What options do you have for previewing or testing a product in order to make a final decision about the appropriateness of this device for an end user?
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| A |
We offer a Rental Program, whereby a potential buyer can rent a Mercury, MiniMerc, or LinkPLUS for up to 3 months. We also have a Professional Preview Program that is limited to clinicians or other licensed professionals who recommend assistive technology.
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